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Privacy Policy 

PRIVACY POLICY

Last Updated : September 13, 2026

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House of Jackson ("we," "us," or "our") operates our website and web store to sell fabric, physical quilt patterns, sewing tools,  digital sewing patterns and related services (collectively, the "Services"). Our site is hosted on the Wix platform, allowing us to deliver our Products & Services to customers worldwide.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase from our website, or otherwise communicate with us.

1. Personal Information We Collect

"Personal information" refers to information that identifies or can reasonably be linked to you. Depending on how you interact with our site, we may collect:

  • Contact Details: Name, billing address, shipping address, phone number, and email address.

  • Financial Information: Payment details, transaction history, and payment confirmations. Payments are processed securely via third-party providers, including PayPal, eWAY, Afterpay, and Stripe. We do not store full payment card details on our servers.

  • Account Details: Username, password, saved preferences, and settings when you create an account.

  • Transaction History: Items viewed, added to cart, purchased, or canceled.

  • Device & Usage Data: IP address, browser type, network connection, device details, and site navigation data collected via cookies and tracking technologies. Tracking applies only while navigating our Wix-hosted site and ends once you leave.

  • Communications: Any information provided when reaching out to us for customer support.

2. How We Collect Information

We collect personal information through the following methods:

  • Directly from You: When you create an account, place an order, or contact us.

  • Automatically: Through cookies and analytics tools as you navigate our website.

  • From Third Parties: From service providers who assist with payment processing, website hosting, and business operations.

3. Use of Your Information

We use your personal information to:

  • Fulfill Orders & Deliver Services: Process transactions, send order confirmations, deliver digital downloads, ship physical products, and manage returns.

  • Improve Your Shopping Experience: Remember your preferences, tailor recommendations, and optimize site functionality.

  • Marketing: Send promotional updates and special offers (you may opt out at any time).

  • Customer Support: Respond to inquiries and resolve service requests.

  • Security & Compliance: Prevent fraud, secure our platform, and comply with legal obligations under Australian Privacy Law and international regulations.

4. Disclosing Personal Information

We share your personal information with trusted third-party service providers to operate our business, including:

  • Wix: Our primary e-commerce and website hosting platform.

  • Payment Processors: PayPal, eWAY, Afterpay, and Stripe, strictly to facilitate and authenticate transactions.

  • Shipping & Logistics Partners: Postal and courier services required to deliver physical products worldwide. We primarily use Australia Post, which may partner with local international postal services to complete final delivery.

  • Marketing & Analytics Partners: Third-party tools that assist with analytics and targeted communications.

  • Legal Authorities: When required by law, subpoena, court order, or to protect our legal rights.

5. Hosting & Platform (Wix)

Our website is hosted on Wix. Wix collects and processes data regarding your access to and use of our site to maintain platform operations. Information you submit may be stored on secure Wix servers globally. Wix may also use aggregated, anonymized interaction data across its network to improve its services.

For full details on how Wix manages data, please review the Wix Privacy Policy.

6. International Data Transfers

As an Australian-based business serving a global audience, your personal information may be transferred to, stored, and processed outside your home country—including in Australia, the United States, and Israel—where our hosting and payment providers operate. Where required, we rely on standard contractual clauses and legally recognized data transfer mechanisms to safeguard your data.

7. Security & Retention

We maintain reasonable commercial security measures to protect your personal information. However, no method of transmission over the internet is completely secure.

We retain your personal data only as long as necessary to fulfill orders, maintain your active account, comply with tax and legal requirements, or resolve disputes.

8. Your Rights & Choices

Depending on your location (including Australia, the UK, the EEA, or the US), you may have the right to:

  • Access, Correct, or Delete the personal information we hold about you.

  • Opt-Out of marketing communications at any time using the "Unsubscribe" link in our emails.

  • Restrict or Object to certain data processing activities.

To exercise any of these rights, please contact us using the details below. We will verify and process your request in accordance with applicable privacy laws.

9. Contact Us

or any questions regarding this Privacy Policy or your personal information, please contact us at:

House of Jackson

Email: info@jhouseofjackson.com.au

Location: 118 Jessie St Armidale, NSW, Australia

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